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ipad air 2 locked with passcode message when connected to iTunes (mac), but it is unlocked

When I connect my new iPad air 2 via lightning cable to my Mac I get the message to unlock my iPad air 2 in order to connect, download photos, etc.

But my iPad air 2 is unlocked and displaying the home screen. I have tried switching USB ports, restarting the iPad air 2 and resetting by holding the power & home button down, but neither of these fixes the issue. Any suggestions?

24" iMac, Mac OS X (10.6.5)

Posted on Dec 5, 2014 10:20 PM

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ipad air 2 locked with passcode message when connected to iTunes (mac), but it is unlocked

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