iPad Air distorted screen issue

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iPad Air distorted screen issue

My iPad Air has recently been having major display issues as shown in the image. This only seems to occur when I'm browsing the internet either in Safari or Chrome. The only way I can get it to disappear is when I turn the screen off and on with the sleep/wake button. I've restarted the iPad holding down the home and sleep/wake button but the issue still occurs.

Is this something that is known and can be solved quickly or should I take the iPad Air back to Apple as I'm still under the 1 year warranty.

(I've recently had to take an iPad Air back to Apple for a separate issue, so this particular device is only 5 days old)

iPad Air Wi-Fi, iOS 7.1.2

Posted on Sep 10, 2014 9:59 AM

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Answer 1

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Sep 10, 2014 10:36 AM in response to iamtomlewis

Since your image isn't visible, it's very difficult to even guess what might be going on. If you reset the iPad and that didn't help, then the next step would be to restore the iPad. Backup firs, restore the iOS, then restore the backup. If that doesn't work, restore as new.

That's my standard recommendation in any situation like yours. However, if the device is only 5 days old, if it was me, I would restore the iPad to the Apple Store and let them take a look.

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