IPAD wont restore "This device isn't eligible for the requested build" With ITunes 10.6.3

Question

I am helping my aunt restore her Ipad to default settings after she accidentally changed the password. I turned off the IPad, held the home button, and plugged it into her computer. A box came up with Itunes detects a device in recovery mode but you must restore the I Pad before it can be used. I clicked ok then Restore. A new box came up saying are you sure, everything will be erased and updated. I clicked Restore and Update. The computer says extracting software... but when it is about __ percent done it says "The iPad "iPad" could not be restored.  This device isn&#x27;t eligible for the requested build" I checked out the most common reasons for this error and her I tunes is running a10.6.3. I tried the other trouble shooting methods but she does not know her password for her computer and I dont know enough about apple computers to mess with the firewall. Could someone tell me how I might fix this issue?

Niel · Answer

If you&#x27;re using an iPad newer than the first generation ones, it isn&#x27;t possible to do that from Mac OS X 10.5.8 and iTunes 10.6.3; you need to upgrade the computer to Mac OS X 10.6, which requires that it have an Intel CPU and at least 1GB of RAM.(112136)

Kappy · Answer

What is the model she has? She isn&#x27;t running the current version of Snow Leopard or iTunes. She should upgrade Snow Leopard: download and install the Mac OS X 10.6.8 Update Combo v1.1 to update Snow Leopard to 10.6.8. Next, she needs to upgrade iTunes which she can do via Software Updater.See the chart below to determine whether you can upgrade your device and what you can upgrade to. If you do not have a Software Update option present on your iDevice, then you are trying to upgrade to iOS 5 or higher. You will have to connect your device to your computer and open iTunes in order to upgrade.IPhone, iPod Touch, and iPad iOS Compatibility Chart     Device                                       iOS VersoniPhone 1                                      iOS 3.1.3iPhone 3G                                   iOS 4.2.1iPhone 3GS                                 iOS 6.1.xiPhone 4                                      iOS 7.1.xiPhone 4S                                    iOS 8.x.xiPhone 5                                      iOS 8.x.xiPhone 5c                                     iOS 8.x.xiPhone 5s                                     iOS 8.x.x-------------------------------------------------------iPod Touch 1                               iOS 3.1.3iPod Touch 2                               iOS 4.2.1iPod Touch 3                               iOS 5.1.1iPod Touch 4                               iOS 6.1.xiPod Touch 5                               iOS 8.x.x-------------------------------------------------------iPad 1                                          iOS 5.1.1iPad 2                                          iOS 8.x.xiPad 3                                          iOS 8.x.xiPad 4                                          iOS 8.x.xiPad Mini &amp; Mini Retina                iOS 8.x.xiPad Air                                        iOS 8.x.x&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;&#x3D;Select the method most appropriate for your situation. Upgrading iOS   1. How to update your iPhone, iPad, or iPod Touch   2. iPhone Support   3. iPod Touch Support   4. iPad Support     a. Updating Your iOS from iOS 5          Tap Settings &gt; General &gt; Software Update     If an update is available there will be an active Update button. If you are current,     then you will see a gray screen with a message saying your are up to date.     b. If you are still using iOS 4 — Updating your device to iOS 5 or later.     c. Resolving update problems        1. iOS - Unable to update or restore        2. iOS- Resolving update and restore alert messages

Niel · Answer

Mac OS X 10.6.3 isn&#x27;t iTunes 10.6.3. She appears to be running Leopard and not Snow Leopard, as 10.5.8 is the last Mac OS X version which maxes out at iTunes 10.6.3.(112137)

johannaJT · Answer

She remembered her password for her computer and I went into the host only to find it was empty...Any clue what that is about and should I be concerned?I imputed the following into the terminalsudo nano /private/etc/hostsand the terminal that came up looks exactly like the one in the troubleshooting page but devoid of any entrys.

Texas Mac Man · Answer

Error 3194 or "This device isn&#x27;t eligible for the requested build"http://support.apple.com/kb/ts4451 Cheers, Tom 😉