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How do u get into a device once it been locked and telling you to connect to iTunes but it not letting us connect to itunes

My friend little girls ipad is linked to my ipad device but sge has locked her ipad and we can't get back into it. It telling us to connect to iTunes but we don't think it has ever been connect as when we connect it it telling us to unlock it. Which we can't how do we do this without connecting to iTunesiTunes

Posted on Aug 21, 2014 6:15 AM

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2 replies

Aug 21, 2014 6:18 AM in response to belle1986

iPad: Unable to update or restore

http://support.apple.com/kb/ht4097


iTunes: Specific update-and-restore error messages and advanced troubleshooting

http://support.apple.com/kb/TS3694


If you can’t update or restore your iOS device

http://support.apple.com/kb/ht1808


iPad Stuck in Recovery Mode after Update

http://www.transfer-iphone-recovery.com/ipad-stuck-in-recovery-mode-after-update .html


 Cheers, Tom 😉

Aug 21, 2014 6:28 AM in response to belle1986

FORCE IPAD INTO RECOVERY MODE


1. Turn off iPad


2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)


3. Plug USB cable into computer's USB port


4. Hold Home button down and plug the other end of cable into docking port.


DO NOT RELEASE BUTTON until you see picture of iTunes and plug


5. Release Home button.


ON COMPUTER


6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.


7. Select "Restore iPad"...


Note:


1. Data will be lost if you do not have backup


2. You must follow step 1 to step 4 VERY CLOSELY.

3. Repeat the process if necessary.

How do u get into a device once it been locked and telling you to connect to iTunes but it not letting us connect to itunes

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