General Mail settings won't open and Exchange account won't recieve mails

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Level 1

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General Mail settings won't open and Exchange account won't recieve mails

Here is a strange problem:

The Exchange mail account stopped working on my iPad after several month os working beutifully.

The issues:
New mails won't arrive, it looks like the exchange account is looping forever when trying to get new mails. (The network indicator is spinning.)

I can no longer open the "Mail, Contacts, Calendars" setings, when clicked it marks the settings row but does not open any settings. After some minutes the Setting application ends and the iPad returns to the home screen.

I've tried:
Restarting the iPad - no help,
"hard" restart (hold down home+power for 10sec) - no help,
Upgrading from 3.2.1 to iOS 3.2.2 - no help,
restoring from an old backup (Edit: to be clear: I reset to factory settins and then restored to an old backup) - no help.

The last thing I tried was restoring the iPad to factory settings and register it in iTunes as a new iPad (thus completely reverting all changes) - this removed the Exchange account and when I re-added it, everything worked as it should.

However... I want my things I have in the backup... Anyone has an idea of either how to fix this issue without deleting everything on the iPad or how to restore a backup without getting the Exchange account setup?

Is there a "back-door" to removing an email account (or all accounts, or even all settings)?

Or perhaps a backup setting where you can choose what parts of a backup to restore? (So I can skip the exchange mail account settings.)

Message was edited by: marha007

iPad, iOS 4, os version 3.2.2

Posted on Oct 4, 2010 2:20 AM

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Answer 1

Oct 8, 2010 7:48 AM in response to marha007

I started having this same problem yesterday on my iPad (IOS 3.2.2). (We're using Exchange 2003)

I managed to delete the account but when I try to re-add it I get "connection failed" or it doesn't give an error but also does not pick up on my folders or emails.

I tried to set it up on my iPod (IOS 4.2) and was able to send emails but not receive them. I did see my mail folders, though.

I've got an email into my IT guy to see if anything changed recently.

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Answer 2

marha007 Author

Level 1

0 points

Oct 10, 2010 4:46 AM in response to marha007

(My Apple account got messed up??!)

I decided to take the not so very nice road forward.

I reset my iPad to factory settings and restored it as a new iPad.
Then manually re-added all content I managed to backup (photos using a image transfer tool, the rest "pen and paper" style).

This way, the exchange account was recreated (exactly the same as before) and now it works again, just as it did before the hickup.

I still have a lot of info lost from the backup (game saves etc), so if anyone knows how to extract such things from the iPad backup that would be great!

Hope you get your issue solved eventually! The "hard way" worked for me but the whole situation has made me lower the iPad score, I don't love it as much as I did before this happend....

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Answer 3

thnelson

Level 1

10 points

Oct 8, 2011 6:42 AM in response to marha007

I've had the same issue. I was able to recover by going to general settings, reset, and selecting reset settings. After restarting the iPad I went directly to mail settings and deleted the Exchange account before doing anything else. After deleting that account, everything worked fine. When I re-added that exchange account it worked fine.

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