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my apple logo shows up and then what appears to be a white line with a lock box at the end and the Itunes logo

i cannot get my ipad to respond. The apple logo appears and then a white line with a locked box and the end and Itunes logo. That is it. pushing my respond button does nothing.

iPad Air Wi-Fi, iOS 8

Posted on Dec 9, 2014 3:13 PM

Reply
1 reply

Dec 9, 2014 9:47 PM in response to gloriadavidson

YOU ARE IN RECOVERY MODE


1. Turn off iPad


2. Turn on computer and launch iTunes (make sure you have the latest version of iTune)


3. Plug USB cable into computer's USB port


4. Hold Home button down and plug the other end of cable into docking port.


DO NOT RELEASE BUTTON until you see picture of iTunes and plug


5. Release Home button.


ON COMPUTER


6. iTunes has detected iPad in recovery mode. You must restore this iPad before it can be used with iTunes.


7. Select "Restore iPad"...


Note:


1. Data will be lost if you do not have backup


2. You must follow step 1 to step 4 VERY CLOSELY.


3. Repeat the process if necessary.

my apple logo shows up and then what appears to be a white line with a lock box at the end and the Itunes logo

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