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I am unable to play videos on youtube app or in safari ?

Hi,


My son has an ipad mini and for the last year and a half has spent many hours a week watching Minecraft videos on the Youtube app without any problems. About a week ago my son showed me that when trying to play a video via the Youtube app the audio would play fine whereas the video playback is stuttering and completely out of sync with the audio. I thought that it may just be the app so I tried watching a video via safari but it was the same issue. I then thought I would try watching movie trailer from a random website but that wont play smoothly either.


If anyone has any ideas on how to fix this I would be eternally grateful.


Jigsaw1071


Ipad Mini ( 2nd Generation)

IOS version 7.1.2

iPad mini Wi-Fi + Cellular (MM), iOS 7.1.2

Posted on Sep 12, 2014 4:07 PM

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Question marked as Best reply

Posted on Sep 12, 2014 4:25 PM

I Would start with something simple and easy to do. Close all apps, and reset the iPad, you will not lose any data.


In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.


Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

1 reply
Question marked as Best reply

Sep 12, 2014 4:25 PM in response to jigsaw1071

I Would start with something simple and easy to do. Close all apps, and reset the iPad, you will not lose any data.


In order to close apps in iOS 7, you have to drag the app up from the multitasking display. Double tap the home button and you will see apps lined up going left to right across the screen. Swipe to get to the app that you want to close and then swipe "up" on the app preview thumbnail to close it.


Reset the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up.

I am unable to play videos on youtube app or in safari ?

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