After a week of problem-free use today Mail app starting crashing after I opened a PDF attachment (which crashed). Now if I am in my Outlook account or my MobileMe mail account Mail app quits to home screen after max 30 sec. Tried rebooting iPad, deleting and re-inserting mail account details in Settings, changing max number of emails shown from 200 to 100 == Nothing Works.
Advice / solutions appreciated.
MBP 2.8 C2D / iMac 24 / iPad,
Mac OS X (10.6.3),
iPhone 3GS
After some more digging on forums found the following:
Environment: New phone, updated to 3.1.3. Configure an Exchange EMAIL account, authenticate and allow mail to sync.
Symptoms: Mail client crashes send user back to home screen
• Open Mail client, status at the bottom of screen will show updating, then updated with the working icon disappearing from the bottom status bar, but continuing to show communication on the upper status bar, randomly the mail app crashes. Sometimes this occurs in 10~15 secs other times it may take 20 secs. Also if you attempt to move a message, mail app will crash every time.
Troubleshooting steps and resolution.
1. Settings/General/Reset/Reset Network Settings : Still Unresolved
2. Shutdown any other mail clients accessing the email account: Still Unresolved
3. Settings/Mail/Select Account/Delete Account , Recreate Account, selecting only Mail (no contacts, calendars): Still Unresolved
4. Performed Backup and restore to factory 3.1.3. : Still unresolved.
5. Deleted all messages larger than 7MB and moved all but 400 messages out of mail box. (had 4K in there before.. but support tells me this is not an issue.. only size, but typically size is a memory issue.. so I suspect there could be a combination of #item * size of items issue too)
6. Problem solved.
Although now that I understand the root cause of the issue I had, there are some steps that they had me go through that where unnecessary, but that is hind sight and I digress, I will just say that they could have reordered (Outlook/exchange allows you to easily move message, simply doing step 5 first would have identified the issue in less time) and eliminated the need for some of the more drastic steps taken(wiping the phone and reload) in a shorter amount of time (spent 3 hours with them working this issue, probably could have resolved in an hour if we reorder the steps.)
Followed the recommendation and cleaned out Outlook messages with large attachments.
