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not getting attachments need help

when I open a new email with any attachment (jpeg,excel,word), the attachment shows up as a winmail.dat file, when I click on it it says "mail cannot open this attachment" I installed Good Reader but it still says same thing all the time. What am I doing wrong?

IPad, none

Posted on Jun 9, 2010 11:06 AM

Reply
2 replies

Jun 9, 2010 11:13 AM in response to fibre2thecurb

It is problem with the sending email program no the iPad.

If someone emails you to complain that they couldn't read your attachments, or to ask what this "winmail.dat" file is that you sent them, chances are you sent this email using Microsoft Outlook 97/2000 (or, very remotely possibly, another product using Microsoft Exchange Server). Although you are not the one having the problem, you are the one who gets to fix the problem.

You have multiple possible ways to fix the problem, depending on how you have set up your address book capabilities and whether or not you are using a mailing list or group mailing to send out the offending email. Please read the remainder of this section before you begin making changes to your settings, as there are two special situations, discussed first, that you must consider before choosing the appropriate solution.

Special Situations

If you are sending messages to a mailing list or as a group mailing

In this situation, you MUST set ALL users up so that they receive plain text email. If even one user is set up in your address book, or your default setting is to receive Rich Text Format or HTML format email, everyone will receive that format. You must either edit every address book entry for every individual on your mailing list, or change your default sending mode to plain text. Both methods are described below.

If you use an online directory (LDAP server) to look up the recipient's address

In this situation, you have no address book entry to edit, so you may either change your default sending mode to plain text or change the sending mode manually for each message.

Solution details

If the recipient is in your address book

Open up your Outlook Address Book, either by clicking on the Address Book icon or by choosing Tools->Address Book
Select the recipient's entry in your address book and open up their Properties, either by clicking on the Properties button or double- clicking on the recipient's entry.
Select the "Name" tab in the Properties dialog window.
Check the box at the bottom of the window that says "Send email using plain text only".
Click the "OK" button.

If you enter the recipient's address manually in the To: line of your email message

EACH TIME you send a message to this person, you must:
Create a new email message as you normally would, but before sending it,
Choose Format->Plain Text from the menu bar.
Now send your message.

If you want to change your default sending mode

You may change your default sending mode in Outlook, thereby sending all email messages as plain text, by doing the following:

Select Tools->Options from the Outlook menu bar.
Select the "Mail Format" tab in the dialog window.
In the first drop-down list, under the "Message Format" heading, select Plain Text
Click the "OK" button.

Jun 9, 2010 11:31 AM in response to Ian Parkinson

Ian, that did the trick, I was sending the test emails from my desktop to the ipad, once I changed to plain text all worked. One thing though, I tried to change the contact in my address book to "Send email using plain text only" as you described but there was no option for that, no "name tab" in properties using outlook 2003. Not a big deal unless you know a work around.

not getting attachments need help

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