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mail app on iPad2 white screen, unresponsive

I have an iPad2 that is up to date with the iOS. When i open the Mail app it is an unresponsive, white screen. No emails, buttons appear but don't work. I have already tried:


1. Had reboot holding down home/power

2. Reset all settings

3. Delete email accounts and then re add.


Any other suggestions?


Mail does work on our other devices so I know it is not a "hotmail" issue.

iPad 2, iOS 8.1.1

Posted on Dec 3, 2014 6:38 AM

Reply
2 replies

Dec 5, 2014 3:41 AM in response to jjcason

Hi JJ


I have 2 clients with the exact same problem. Since the iOS update 8.0 their mail apps launch run for a while then kick off to a black blank screen and crashes the mail app, this brings them back to their desktop.


I have done everything from factory restores to changing their mail account types from IMAP/POP/Exchange MAPI this does not solve the problem. We have taken it in to our nearest iStore and they have stated that nothing can be done and that we should hope that the next iOS update fixes the issue. I believe its an OS bug crashing the iOS mail app. I hope APPLE team look into this as if there is no fix on the next update i am going to recommend my clients revert to an older version of iOS and you know what an ordeal that is and what all that requires.


I will keep you posted on my findings but in the meantime i don't think anything can be done.


Regards Rob

mail app on iPad2 white screen, unresponsive

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