Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: glenn185
glenn185 Author
User level: Level 1
9 points

Apple Configurator VPP "app not authorized" error

Hi, I’m new to using Apple Configurator and VPP licensing for setting up iPads for our business. In a nut shell I had several free apps and a couple VPP apps imported and deployed to several iPads with no problems. Everything seemed to be working great until I went to import some additional apps from my iTunes folder and accidently re-imported the entire folder. Once the entire folder was import “overriding all the existing apps and VPP apps” I could no longer re-deploy any of the VPP apps to the iPads –I am getting an “app not authorized” error for only the VPP apps. I then tried to remove and re-import all the apps, re-import the VPP licenses, check-in and check-out the iPads, deleted and re-downloaded apps under iTunes, etc. (just about every troubleshooting combination) with no luck.


Any ideas would be appreciated! Thanks in advance!

iPad 2, iOS 5.1.1, Apple Configurator

Posted on May 23, 2012 11:02 AM

Reply
Question marked as Best reply
User profile for user: gyrhead
gyrhead
User level: Level 3
785 points

Posted on May 23, 2012 11:13 AM

If you unsupervise a supervised device before removing a paid app, the redemption code for that app will be marked available for reassignment. If you simply remove a device record from Apple Configurator, the redemption codes for any apps on that device will not be available for reassignment. Importing the whole folder most likely had the same effect as removing the device record instead of retiring it and unsupervising it first. Perhaps you can use Time Machine to get a copy of the iTunes folder that you used originally and restore it from there.

View in context
8 replies
Question marked as Best reply
User profile for user: gyrhead
gyrhead
User level: Level 3
785 points

May 23, 2012 11:13 AM in response to glenn185

If you unsupervise a supervised device before removing a paid app, the redemption code for that app will be marked available for reassignment. If you simply remove a device record from Apple Configurator, the redemption codes for any apps on that device will not be available for reassignment. Importing the whole folder most likely had the same effect as removing the device record instead of retiring it and unsupervising it first. Perhaps you can use Time Machine to get a copy of the iTunes folder that you used originally and restore it from there.

Reply
User profile for user: gyrhead
gyrhead
User level: Level 3
785 points

May 24, 2012 5:35 AM in response to glenn185

The database in which Apple Configurator records the use of redemption codes is your only record of the valid use of those codes. Be sure to maintain a backup of the Mac on which you use Apple Configurator.


If you lose the Apple Configurator database, your users will retain rights to use the apps already installed on devices, and you can reimport any spreadsheets to install additional apps on devices using unredeemed codes. But if an app is deleted from a device after you lose the database, Apple Configurator will be unable to determine the device’s rights to that app, and you will need to redeem another code in order to reinstall the app.


http://support.apple.com/kb/HT5188

Reply

Apple Configurator VPP "app not authorized" error

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.
Learn more Sign up