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Please help,

i need to reset my security questions but the link to do it isn't coming up!

Posted on Sep 12, 2014 4:17 AM

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1 reply

Sep 12, 2014 4:18 AM in response to daniellepurcell_

If you aren't getting the reset link on your account then you don't have a rescue email address (which is not the same thing as an alternate email address) on it, and you won't be able to add one until you can answer your questions - you will have to contact Support in your country to get the questions reset.


Contacting Apple about account security : http://support.apple.com/kb/HT5699


When they've been reset you can then use the steps on this page to add a rescue email address for potential future use : http://support.apple.com/kb/HT5620

Or, if it's available in your country, you could change to 2-step verification : http://support.apple.com/kb/HT5570

Please help,

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