iPad email not working. Unable to access email settings.

Question

Level 1

8 points

iPad email not working. Unable to access email settings.

I have a user with an iPad who has this problem.

A couple of nights ago, email stopped working on her iPad. The email application appears to be checking for new mail, but it never completes the process.

I tried to go into mail, contacts, calendar settings, but when I select it, the settings application freezes. I can force it to quit, but trying it again produces the same result.

I have performed a hard reset. No difference.

She has one email account. It is an Exchange server.

I have tried with and without iCloud active. Same result.

I have upgraded from 4.3.5 to 5.1. Problem still exists. I see that lots of other people seem to be having this problem.

Does anyone have a solution?

Ethan

iPad 2, iOS 5.1

Posted on Mar 22, 2012 11:15 AM

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Answer 1

fromsouth

Level 5

4,945 points

Mar 22, 2012 12:29 PM in response to FeverDogV

yes

1. Delete and add account.

2. Still a problem try to look for messages, like "user name or password invalid" for example

3. Still a problem verify settings.

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Answer 2

FeverDogV Author

Level 1

8 points

Mar 22, 2012 12:39 PM in response to fromsouth

I'm unable to delete or add an email account.

Merely selecting the mail, contacts, calendar settings causes the settings application to freeze.

No error messages whatsoever.

Unable to verify or change any email settings.

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Answer 3

fromsouth

Level 5

4,945 points

Mar 22, 2012 12:49 PM in response to FeverDogV

If you have done hard reset, next step is back up and restore.

are you exchange admin, or just user, like owner? Wonder if unability of deleting account can be forced from exchange.

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Answer 4

Mar 23, 2012 1:43 AM in response to fromsouth

I am having the same problem. Back up and restore did not work, restore to factory defaults and syncing did not work. This morning the battery was empty - in the evening it was at 70%.

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Answer 5

FeverDogV Author

Level 1

8 points

Mar 26, 2012 9:24 AM in response to fromsouth

Yes, I tried hard reset. Also tried backup and restore. Next I'll have to try resetting it to factory defaults and manually re-adding the account to see if the issue occurs again.

I might be able to change some settings with the user's email account to see if that makes a difference.

I see many mentions of similar problems in the user forums, but no actual solutions.

Ethan

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Answer 6

fromsouth

Level 5

4,945 points

Mar 27, 2012 6:44 PM in response to FeverDogV

sorry Ethan, i did not make myself clear.Factory restore is when u connect to tunes and press restore (not to get mixed up with anything else). Before u do that u want to back up, but not to restore from it. After that u want to set up her exchange account only and see if it works (and it will). After that u restore from her back up and see if that works and come back wit results

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