Unknown Error OxE800000A When Trying To Synchronize
Dec 1, 2010
When I try to synchronize my iPad from iTunes (on a PC), it no longer works. Instead, I get an error notice that iTunes cannot connect to this iPad because an unknown error has occurred (OxE 800000A).In the past, my iPad has synched easily; my iPod still synchronizes. I have tried restarting iTunes, my computer, and my iPad (hard restart).
A couple of days ago my iPad suddenly said: "connect to iTunes" and when I did, I got a message that it needed to be restored. A bit annoying, but OK. The problem is that when I try to restore I get the message: "an unknown error occurred. Error 1603"I found some information on Apples website, and followed the steps, but nothing works.
Here is an email I've drafted out in attempt to send to Apple but instead they have me an error saying,"We're sorry, the transaction cannot be completed at this time. Please try again later or contact us." Twice...
Recently I've had my iPad hang. It hung for so long I decided to restart my iPad so I held the sleep button and home button until it restarted on its own.
Upon restarting, the Apple logo displayed as per usual and then came the iTunes logo and a picture of a USB below pointing to the iTunes logo. I assume this is the recovery mode. So I proceeded to click "Restore". It started downloading the update and went on to restore my iPad.
At the end of the restoration then came the error saying,"The iPad "iPad" could not be restored. An unknown error occurred (40)."
This would not be a PC issue as I tried restoring it from my laptop which failed and so I tried it on my PC which failed as well. My network is also not the issue as I am fully connected to the internet with no issue syncing my other Apple devices and updating etc.. And since I have been able to sync with no problem (both on my laptop and my PC) for my other Apple devices, I strongly believe that it is not an issue with my security software.
I've read somewhere on the internet saying,"..due to out-of-date or incorrectly configured security software". Could it be that some part of the software on my iPad that saves the date stopped on that very day when it became "bricked"? And that now it is another date and that conflicts with the part of the software that uses this information? Would it help if I changed my desktop's date and try again? Please understand that at this point in time I've tried all I can and frankly am frustrated already. So I would like to know if it would work before trying.
So I've decided to make a trip down to a local Apple authorised service provider to see if they can fix this. They have stated that it is an issue that customers face and that some can be restored and some can not be restored. They then tried to restore for two times and concluded to me that the device is unable to be restored. They went on to offer me a 1-to-1 replacement where I would have to send in my current unit and pay a fee of S$400++ to have it replaced for a brand new iPad version 1 with the exact same specifications.
Tell me frankly and honestly that this offer is genuinely a good offer and I will take it. But take no offence; who in the right mind is going to pay 400 bucks for a device that is two generations backdated.
The apple authorised service provider also stated that the problem with my iPad was that of a hardware issue. I have no dropped it a single time, I have not ever used it until its burning hot, and there isn't a single tinge of a burnt smell coming off from it. If what they say is true then I have to say I'm a little disappointed in the lifespan of this iPad. And the standard 1-year warranty is definitely not fair for a product like this. You have to agree that in a mass production no matter how careful or accurate manufacturing machines are there are bound to have issues that may have produced a compromised product.
So here's a quick summary of the things I've tried:
- opened iTunes, connected device, set to DFU mode and tried restoring.
- tried with a laptop, PC Desktop.
- tried with a different 18 pin USB cable.
- tried self-diagnosing the issue after reading your troubleshooting page, iTunes: Specific update-and-restore error messages and advanced troubleshooting
- delete the iOS software file (.ipsw) and retried restoring again.
- sent to an Apple authorised service provider located at, eServ@313Somerset by Micro 2000 Technology Pte Ltd (6.5 kms) 313@Somerset (Somerset MRT), #B3-22 (Beside M1), 313 Orchard Road, Singapore 238895
All of which ended with a disappointment that my iPad died out of the blue and is now still unable to be restored back to factory settings.
I am using ipad2 with version 5.1. Whenever I try to use the app store either to update an app or to get a new app I get the message "An unknown error has occurred." There is no error number. This started yesterday I believe. I know there are many similar questions on this site, but I haven't found a solution that works for me. I have tried powering off and back on again. My wifi connection is good. I also have an ipod (2nd generation), and I am not having a problem with that. Does anyone have a suggestion for me?
When I try to sync my iPad it gets as far as importing photos and I get an error message that the iPad cannot be synced due to an unknown error (-50). I have tried deleting the iPod cache in iPhoto library and also in Pictures but to no avail.
I'm trying to sync some pdf files to my IPAD and they won't sync. I get error 69. There are some pdf files that worked fine and others where the writing is not clear, looks like someone painted the writing.
it seems almost every time I go to sync my iPad, when I first plug it in, it hangs for a while then iTunes comes up with a "Unknown Error (-27)" message.If I clear that and manually click the Sync button, it then works.
My all new iPad... Just started use it since yesterday. I only downloaded Stanza and GoodReader from appstore. And it just went black today!!! ALSO can't charge now. I try to restore OS 3.2.1 but it kept saying unknown error 1601... IT'S DRIVING ME CRAZY NOW
i have reset my ipad by erasing all data and settings. while it was re-booting after it finished the restore it stays on the apple logo boot screen. i'm on version 3.2.0 and i didnt want to upgrade to 4.2.1 I didnt backup the Ipad as I got a nwe pc. I tried to restore it but I keep getting an unknowen error
So i synced my ipad to my computer and at first it wouldn't update to ios 4.2 but i eventually got it to update. i then started to organize all my apps into folders and i was playing with the multitasking when it showed the itunes logo and the usb cord telling me to sync the ipad like it had when i first bought it. so i tried to sync it and it would say that it had found a ipad in recovery mode and that i must restore it before i could sync it. so i clicked ok and clicked restore. it then asked me if i was shure that i want to restore factory settings and that all my media and other data would be erased. i clicked restore and update because i had just backed up all my stuff on my computer. it then show that it is extracting the software and when it is done it says that it is verifying the restart with apple. then an error pops up and says that the ipad could not be restored because of an unknown error and it shows (21). i've tried restarting my computer and it still wont sync.
I tried to transfer my ipad to another computer for synching, during the transfer, the ipad went into restored mode. It was unable to be restored, so I try on the original computer to retored the ipad. It didn't work, keep showing " Unknown Error occurred (1611).
I had been trying to update my jailbroken ipad running on 3.2.2 to 4.2.1 for a few weeks now. I have downloaded the ipsw file and tried updating the ipad using shift+update multiple times. I keep getting the error message after verifying my ipad: The iPad "****" cannot be updated, an unknown error occurred (3194).I cannot restore my ipad using a 3.2.2 ipsw file either.I have searched different forums and used the apple support site, and found out that i was supposed to add 220.127.116.11 gs.apple.com to the host file. After that i tried updating again and after my iPad successfully entered recovery mode, the same error message appeared.
I updated my iPhone 4GS without any problems, but when I tried to update my iPad 2 it got an error message and froze me out of my iPad. Now when I plug it in it says it needs to be restored, but every time I try to do that it gets an error message before finishing saying "unknown error (1)". I tried updating iTunes, restaring my computer and the iPad, removing any securities issues or firewalls. The screen of my iPad now just has an iTunes icon and a usb cord picture.
My iPad got a serious problem after 1 day usage. Can anybody help me out? The following is the symptom. iPad freezed when I open iTunes. Then I tried to power off, no response. After 1 or 2 minute, iPad restarted automatically. Then I tried to run an applicaiton, iPad freezed again. Then I saw white apple log on screen endlessly. I tried to reset iPad by pushing and holding power and home key, no help. iTunes cannot detect iPad.Then I push&hold power key and home key and then release power to enter restore mode. iTunes detected the iPad in recovery mode.And I tried to restore iPad using iTunes, the result is Unknown error (9). I also tried to restore it using another PC and got the same error
Title says it all. I've stupidly upgraded my MC version ipod touch 8gb and cannot jailbreak. I want to restore to 3.1.3 but now matter what I try it fails. I get the unknown error with a code of 3194 directly after it checks the apple server. I've edited my hosts file already before you ask.
I tried syncing recently and got a message that the ipad was too full, and the ipad was then slow and unresponsive.. I deleted some videos on the ipad and unsynced the tv shows on itunes.. the ipad has since been fast and back up to normal speed, but now I get this "cannot sync ipad unknown error" message everytime i try to sync.
I really dont want to restore because it is a pain in the butt.. any other solutions out there? For some reason half my songs are simply not on the ipad anymore..although the ipad still lists the correct number of songs in the 'about' menu in settings.
Got a used ipad, the user reset it to remove his data. Ipad was signaling that it needed to connect to itunes. Hooked it up to itunes, which wanted to update the software. This failed and put the unit in restore mode. I have followed every procedure on the apple site, no result. Sometimes: iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065) before the 1611 error always followed by: The iPad "iPad" could not be restored. An unknown error occurred (1611).
Installed a clean windows 7 64bit on my computer. Updated it and installed itunes. Same problem. Itunes downloads the software, prepares the ipad for a restore. On the ipad an apple logo with a progress bar appears, but than it stops. Any ideas how to get out of this mess. My next step would be to use another computer, but I don't have one. I'm about ready to send it off to apple for repair, but maybe there are some other tricks to try.
Youtube has suddenly stopped working on my ipad 2 about 4 days ago - when I try to view a video it just hangs on the loading screen and then presents an 'unknown error' dialogue message. he iPad is on IOS 5.1.1. I contacted Apple Support who advised me to restore my Ipad back to Factory Settings - I have done this and it has not had any impact.I have done a reset on the ipad, cleared cookies and history in Safari (even though I don't used safari) - in essence I have done everything I can possibily think of and it still does not work. I am exceptionally irritated about this Apple