Restoring Backup In Apple Configurator

Apr 13, 2012

I am trying to restore a backup to a new iPad from an iPad i've set up the way I want from Apple Configurator. When i click Prepare Apple Configurator starts configuring the iPad but stops at "Restoring backup". The iPad seems to have finished restoring when I browse through it but does not jump over to the next step, Supervise. I think something in the restore process went wrong.

Info:
iPad 2, iOS 5.1



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May 13, 2012

Has anyone else tied the Apple desktop or laptop they configured to use with Apple Configurator to a backup system yet and tried restoring? I have read this Apple KB article, but wanted to know if there are any gotchas or anyone experienced anything else that was detrimental in their backups. It says just to the ~/Library/Application Support/com.apple.configurator directory is important, but this is a departure from the iPhone Configuration Utility where Apple representatives warned us about ever removing that device, because the certificates for signing profiles could never be exported to another system (despite certificate export utilities). I do not know if I should be so worried, so I was curious if anyone else had experience.

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Jun 21, 2012

I have the smurf village and while it was loading my niece ran her fingers across the screen and it just stopped and went back to the main screen. I tried to load it up again and it just keeps going back to the main/home screen. Everything else works. Should I reset the game and loose all my progress? Or is there a way to save everything and use the back up off of the cloud. If so, how can I restore the Smurf Village app. off of iCloud? Before I delete it :( me and my niece will be devastated after all the time,money,and work put into this game. Please help !

Info:
iPad 2, iOS 5.1.1

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Feb 6, 2013

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Mar 13, 2012

Per the directions on the Apple Configurator online help site [URL], I attempted to set my Apple ID in Preferences and it was rejected as having an invalid username or password. When I visit the Apple VPP site, however, the username and password log me in just fine. See image...

Info:
iPad 2, iOS 5.1, Apple Configurator not accepting VP

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Jun 20, 2012

When I try to set my Apple ID and password in preferences under Apple Configurator of my iPad 2, it says invalid username and password. But, I am able to login to Apple VPP site with same ID and password. How can I set up ID and password in ĎPreferencesí?

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Mar 12, 2012

I have begun testing the new Apple Configurator for mass deploying iPads. We currently have another MDM solution in place but we want to try Apple's to see if it's better for us. So I setup a profile and imported a paid app we use on all our iPads. I then imported redemption codes I obtained as part of our VPP program and then authorized the apple ID I originally used to purchase the app in iTunes. I also set this same AppleID in preferences of the Apple Configurator. When i connect an iPad to my mac it starts to go thru the prepare phase but always fails with 'App not authorized' and I can't figure out why. Again I have followed the docs I found and bought the app with a different account than my VPP account uses and used this same account in iTunes and Apple Configurator.

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Jul 15, 2012

Each time I try to install apps through Apple Configurator 1.1 on my iPad 2, it gives an unknown error message and says ďinstall prohibitedĒ. How can I avoid that error message and correct this issue?

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Apr 24, 2012

I've downloaded free apps in iTunes, and imported them into Configurator with no problem.† I've added documents to my users in Configurator without problems.But I can't find a way to add the free eBook I've downloaded in iTunes.

iBooks is not a valid App to which to add documents. If I try to import the epub file as I would an ipa, I only get a spinning wheel and the word "importing" forever....

Info:Apple Configurator, Mac OS X (10.7.3)

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Jun 4, 2012

I have been using Apple configurator to maintain a classroom set of 30 iPads. We just finished our first use in a class where we had to manually download courses and books onto each iPad (these are being loaned out to different classes).While I know configurator is unable to put on iBooks, restoring to a clean backup (with all iBooks and Courses deleted) doesn't get rid of the books and associated data (like highlights).† Is there a way to completely wipe the iPad to factory settings? Or does the ibook/iTunes U course data need to be deleted on each device?

Info:iPad 2, iOS 5.1.1

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May 23, 2012

I'm new to using Apple Configurator and VPP licensing for setting up iPads for our business. In a nut shell I had several free apps and a couple VPP apps imported and deployed to several iPads with no problems. Everything seemed to be working great until I went to import some additional apps from my iTunes folder and accidentally re-imported the entire folder. Once the entire folder was import "overriding all the existing apps and VPP apps" I could no longer re-deploy any of the VPP apps to the iPads "I am getting an "app not authorized" error for only the VPP apps. I then tried to remove and re-import all the apps, re-import the VPP licenses, check-in and check-out the iPads, deleted and re-downloaded apps under iTunes, etc. (Just about every troubleshooting combination) with no luck.

Info:
iPad 2, iOS 5.1.1, Apple Configurator

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Oct 28, 2010

I've exchanged my WiFi only model to the 3G model. I'd like to keep my settings and apps from the previous iPad to the new one so I've made a backup.When I get my 3G iPad do I just do a full restore? A full restore won't overwrite any 3G only data that exists on that model iPad? I just want to make sure I do it the right way without buggering anything up.

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Use Apple Configurator To Delete WiFi Profiles?

May 30, 2012

I am a 17YO IT Support technician for the School I attend, and we have got abvout 250 iPad 2's in storage as we are unable to get them set up for the School Server, then get the iPad to delete the Server Credentials afterwards.†

Is it possible to use the Apple Configurator Released on Mac OS X to 'push' profiles and settings, but delete the previous settings before it installs the new ones? Or does it Delete the settings as it is installing the new settings?

Info:iPad 2, iOS 5.0.1, Work Issued iPad

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May 23, 2012

We have 120 iPads 1's running iOS 5.1.1, I created an backup from an iPad whos Wifi setting are pre-configured and working.†

I then take a backup of that iPad and attempt to restore it to several others. The Wifi setting will not carry over to the other devices.†

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Apple Configurator: Installing IOS And Sequential Numbering?

Apr 4, 2012

I'm in the middle of deploying 300 iPads in a K-12 environment. I'm trying to avoid an MDM solution for now until we know if this pilot program will move forward and scale up. I've got iTunes in 'Activation Only' mode and have been going through the iPads there first. Then I am quitting iTunes and starting Apple Configurator. This probably isn't the best process, but for now I am just 'Prepare'ing and 'Supervise'ing so that I can throw them into groups and export my MAC addresses for our inventory/NAC guy. I mention that, because I am not messing with 'Profiles' yet so those aren't causing these issues.†It seems that it if you put the device into Supervision mode it must check the iOS version everytime it 'Prepare's and when it is 'Installing iOS' I can only do one iPad at a time. If I plug another iPad in to prepare it fails on the iOS for the first one.Anyone else find this to be true?It seems that when I set the 'Number sequentially starting at ...' on it works properly for the first 2-3 iPads and the 3rd-4th iPad then gets the previous ones name. I then have been renaming it in the 'Supervise' tab and starting my 'Prepare' again.Anyone else find this to be true? This part is clearly making this process take longer having to double check everytime the app names a device.†I understand an MDM solution might make some of this easier, but I'm trying to remain fiscally responsible with this pilot program and not jump into a subscription based program until I know we will continue this.†I'm waiting on my 16-port sync-n-charge from Datamation to come in, but I question how useful it will even be to me if I keep having to check device naming and can only 'Prepare' one at a time.

Info:
iPad 2, Apple Configurator

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Mar 13, 2012

how to get logs out of the Apple Configurator? I'm evaluating it for deployment of an in house app to 100 ipods. My tests are returning a simple message stating "Can't Install App" It would be nice to see a log of WHY it didn't install.†

Info:
Configurator, iOS 5.1

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May 3, 2010

For those people who had Wifi models and then bought 3g models, did you have to do anything special to get the Wifi backup to load onto the 3g? Or was it just a simple "restore from backup" the first time you plug in the 3g?My first attempt at "restoring" the 3g from the Wifi backup just now ended with some kind of error and it copied over my Safari bookmarks and my music but none of my Apps.

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Oct 25, 2011

I owned an iPad 1 until this spring, when I sold it for financial reasons. I'm about to get one again, however. It is also an iPad 1, 32gb, except this one will have 3G. Normally, I wouldn't want to restore a backup to a different device, just to avoid any potential issues and start fresh But I lost some files I'd created on my first iPad. Since I have the backup iTunes took of it, can I safely restore that backup to the new iPad - keeping in mind the backup was for a WiFi model, not the 3g? Any cautions to be aware of? Would love to get my files back!

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May 18, 2011

I assume the common (both for iPhone and iPad) will copy over with its data, and non-iPad apps won't sync over?

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Apr 27, 2012

We are hoping to use Apple Configurator to do and "Silent" install of our Jamf MDM enrollment profile. There is a great white paper on how to do this but it just is not working. What we are finiding is that the wifi settings profile will install just fine but when both the wifi and enrollment profiled are both installed it errors our. Also, if we manualy connect the wifi and then push the enrollment profile with AC then it installs and enrolls just fine. †[code]

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Dec 9, 2014

How do i change the option in apple configurator to set " update os" to "Never update". When restoring an ipad to a os image (7.1.2 in this case) without updating to 8.1.1. I am using OS Yosemite with lates apple configurator. 

Info:
MacBook Pro with Retina display, OS X Yosemite (10.10.1)

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Aug 30, 2010

iPad was experiencing wifi drop outs. Apple Store tech wiped & reinstalled iOS and wifi now works fine again. Tech advised me to set up as new iPad and not restore from backup or else wifi issue would return.The first sync as new iPad restored all my apps. However, all apps data & settings are gone, i.e. Good Reader files, Maps bookmarks, Air Sharing files, FTPOnTheGo and VNC bookmarks, PatternMusic songs, TouchOSC templates, Weather Channel locations, etc.Is there any way to get such app data from a backup without restoring iOS system files?

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Sep 29, 2012

How can I restore from a backup in my iPad3? What are the available options for restoring it?

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May 10, 2011

I use Docs to Go to copy files from my desktop to the iPad. I accidentally deleted a very important folder from the Hard Drive. I have a backup on the iPad. How to restore back to my Desktop what I have in that folder on my iPad?

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Jun 11, 2011

Is there a way to get information of the contacts in a back up without restoring from a backup? I deleted a contact and now I need it back.

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Oct 30, 2011

Is it possible to restore an iPad from and iPhone backup? If so would the app folder structures and data be intact?

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Jun 24, 2011

I just updated my iPad 2 and girlfriends iPhone 4 to beta 2. Restored the ipad from icloud backup in about 20 minutes. now its downloading all the apps over the air. Its going to take awhile. My girlfriends phone is reading 16 hours to finish the icloud backup. I like the idea of icloud but plugging it into the computer is alot quicker however if you choose to backup to the cloud you no longer have current backups on your computer. Apple needs to either enable both at the same or build something into mac osx that lets itunes download your current backup every night so you always have the most current backup ready to be installed in less then 16 hours.

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Apr 9, 2012

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Apr 30, 2012

I recently updated my ipad 2 to IOS 5. When I restored from backup, none of my apps were put back on my ipad. Photos made it back, but nothing else.

Info:
iPad 2, iOS 5.0.1

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Jun 4, 2011

I had to restore my iPad 2 from my previous backup today, and all went fine(albeit it took ages), but it didn't re-sync my apps. I had to go through the entire list, adding them, one by one, in case I missed one and I had to spend some time, reorganising the home screens.

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May 27, 2014

I restored backup of a previous iPad (which was jailbroken and running iOS 6.1) on a new one (7.1.1). The icons/apps were all garbled, and bore very little resemblance to my previous layout.

Last time I did this (about a year ago) was the same (that was when upgrading from 5.something to 6.something on the same device). Is this a "feature", something we have to live with, or is there a way to make sure the restore will also restore icons layout (other than - I suppose - starting an iPad installation literally from scratch, as a new device)? Could it be related to my using certain tweaks that deal with folder layouts (Iconoclasm, Springtomize...)? I'm not sure about the latter, as I wasn't using no layout/UI tweaks when moving from 5 to 6 last year, but the result (garbled icons) was the same.

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Oct 12, 2013

A friend of mine recently developed a fault with the screen on his iPad mini resulting in Apple replacing the iPad mini with a new one. Before they did this I advised him to backup his iPad so that in this event he would be able to restore his apps/settings etc to the way it was. A full backup was done the night before the iPad was taken into Apple and replaced.

When the new iPad was plugged in and restored from the most recent back up (which is the one taken the night before the iPad was replaced) it hasn't restored anything from the old iPad - no music/apps or photos but seems to have restored some things from his old iPhone. Not sure whether this makes a difference but the old iPad was iOS6 and the new one is running iOS7 - I wouldn't have thought this would make a difference but Unsure why else the new iPad isn't restoring correctly?

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Aug 22, 2014

I had my iPad wiped while on vacation because the wrong access code was entered too many times. (lesson #1: unpair bluetooth keyboard from iPad before throwing them in a bag). So my only option was to wipe everything and restore as new. Now being back home, I wanted to restore from the backup I had made on iTunes just before I left. Unfortunately, I did not check the "Prevent iPods etc from syncing automatically" in iTunes prior to plugging my iPad (lesson #2), so iTunes did a backup before I could realize what was happening. So now, I have only one backup available: the one just made, which is useless. 

I do regular backups of my mac with Time Machine, so I'm hoping there's a way to get the older backup by accessing the files on TM.

Info :
iPad mini Wi-Fi, iOS 7.1.2

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Apple Configurator Canít Delete Metadata From Music And Books On IPad 2

Jun 20, 2012

I have added books and music on my iPad 2 via iBooks and iTunes respectively after creating back up for all files. Even after restoring back up, Apple Configurator canít delete these items from the iPad. Is there any way to fix up this issue with Configurator?

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Jun 27, 2012

The Apple Configurator page assures that "Apple Configurator can also be used to personalize devices with data and documents for specific users."†

I can import apps from the Volume Purchasing Program into Apple Configurator and sync them to new devices. But can I personalize each iPad so that only apps I select get synced onto each device, in a process that is streamlined and tollerable? For example, within the Apple Configurator interface, will I see a list of all my available apps and be able to select each individual app I want synced onto my new device?†

Also, when I use the Apple Configurator, will I bypass the whole having to use redemption codes generated by the VPP, in that Apple Configurator will internally monitor how many appls I have remaining and not require me to type in the codes?†

Info:
iPad 2, iOS 5

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Apr 30, 2012

We are trying to manage iPads with configurator. We allow users to add apps with their own account, however these apps are deleted when we plug back into configurator for updates. Is there any way to leave the personal stuff alone and still use supervised status in configurator?

Info:
iPad 2, iOS 5.1

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Sep 27, 2013

my iPad3 is now defective and attempts to resurrect it are failing. I have a backup done about 2 weeks back on my iPad3, which was on 5.1.1 and jailbroken. I am now considering purchasing a used iPad 3 or iPad 4 and restoring the backup to it. Before I do so, I would like to find out whether I need to check anything in particular on the used iPad 3 or 4 that I am going to buy, or is it sufficient that I ensure that the IOS on that machine is at least 6.1.2 or older. Assuming it has not been jailbroken, does it mean that all I need to do is to jail break it (using absinthe or something) and thereafter restore my backup onto it? Is there anything that I need to watch out for given that the used machine is not within my control.My main aims are to restore my 5.1.1 backup onto it with jail break so that I can carry on with using the new device from where I left off.

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Oct 17, 2014

Restoring from an iCloud backup on my iPad (iOS 8.0.2) isn't working. After choosing a Wi-Fi network, signing into my iCloud account, agreeing to the terms and conditions, selecting a backup, and entering my iCloud Apple ID password, it just immediately says "Could Not Sign In - There was a problem connecting to the server."

I can set up my device as a new iPad, sign in and use the App Store with it, but it just can't sign in to restore all my purchases and data. :/

I've never had an issue restoring from an iCloud backup before. I guess I should also have made a regular backup in iTunes before I restored.

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Jun 29, 2014

I Don't have photos from backup. When restoring backup from iphone to ipad from iCloud do you not get photos from it?

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Sep 5, 2014

If I restore an iPad from a backup, will all the apps and documents and data be restored as well?

Info:
iPad mini, iOS 7.1.1

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