I already downloaded the update of ios 5.1.1 OTA, using wifi on my ipad but when it is going to install, message occurred "unable to install the update, error occurred when it is going to install". The updated can't remove and can't be installed. It's stuck on my ipad 1.
Info:
iPad, iOS 5.1
A couple of days ago my iPad suddenly said: "connect to iTunes" and when I did, I got a message that it needed to be restored. A bit annoying, but OK.
The problem is that when I try to restore I get the message: "an unknown error occurred. Error 1603"I found some information on Apples website, and followed the steps, but nothing works.
Here is an email I've drafted out in attempt to send to Apple but instead they have me an error saying,"We're sorry, the transaction cannot be completed at this time. Please try again later or contact us." Twice...
Quote:
Recently I've had my iPad hang. It hung for so long I decided to restart my iPad so I held the sleep button and home button until it restarted on its own.
Upon restarting, the Apple logo displayed as per usual and then came the iTunes logo and a picture of a USB below pointing to the iTunes logo. I assume this is the recovery mode. So I proceeded to click "Restore". It started downloading the update and went on to restore my iPad.
At the end of the restoration then came the error saying,"The iPad "iPad" could not be restored. An unknown error occurred (40)."
This would not be a PC issue as I tried restoring it from my laptop which failed and so I tried it on my PC which failed as well. My network is also not the issue as I am fully connected to the internet with no issue syncing my other Apple devices and updating etc.. And since I have been able to sync with no problem (both on my laptop and my PC) for my other Apple devices, I strongly believe that it is not an issue with my security software.
I've read somewhere on the internet saying,"..due to out-of-date or incorrectly configured security software". Could it be that some part of the software on my iPad that saves the date stopped on that very day when it became "bricked"? And that now it is another date and that conflicts with the part of the software that uses this information? Would it help if I changed my desktop's date and try again? Please understand that at this point in time I've tried all I can and frankly am frustrated already. So I would like to know if it would work before trying.
So I've decided to make a trip down to a local Apple authorised service provider to see if they can fix this. They have stated that it is an issue that customers face and that some can be restored and some can not be restored. They then tried to restore for two times and concluded to me that the device is unable to be restored. They went on to offer me a 1-to-1 replacement where I would have to send in my current unit and pay a fee of S$400++ to have it replaced for a brand new iPad version 1 with the exact same specifications.
Tell me frankly and honestly that this offer is genuinely a good offer and I will take it. But take no offence; who in the right mind is going to pay 400 bucks for a device that is two generations backdated.
The apple authorised service provider also stated that the problem with my iPad was that of a hardware issue. I have no dropped it a single time, I have not ever used it until its burning hot, and there isn't a single tinge of a burnt smell coming off from it. If what they say is true then I have to say I'm a little disappointed in the lifespan of this iPad. And the standard 1-year warranty is definitely not fair for a product like this. You have to agree that in a mass production no matter how careful or accurate manufacturing machines are there are bound to have issues that may have produced a compromised product.
So here's a quick summary of the things I've tried:
- opened iTunes, connected device, set to DFU mode and tried restoring.
- tried with a laptop, PC Desktop.
- tried with a different 18 pin USB cable.
- tried self-diagnosing the issue after reading your troubleshooting page,
iTunes: Specific update-and-restore error messages and advanced troubleshooting
- delete the iOS software file (.ipsw) and retried restoring again.
- sent to an Apple authorised service provider located at, eServ@313Somerset by Micro 2000 Technology Pte Ltd (6.5 kms) 313@Somerset (Somerset MRT), #B3-22 (Beside M1), 313 Orchard Road, Singapore 238895
All of which ended with a disappointment that my iPad died out of the blue and is now still unable to be restored back to factory settings.
I am using ipad2 with version 5.1. Whenever I try to use the app store either to update an app or to get a new app I get the message "An unknown error has occurred." There is no error number. This started yesterday I believe. I know there are many similar questions on this site, but I haven't found a solution that works for me. I have tried powering off and back on again. My wifi connection is good. I also have an ipod (2nd generation), and I am not having a problem with that. Does anyone have a suggestion for me?
View 2 RepliesIpad sync takes several hours. At the end of it, it gives me the error "Unknown error -50".Information: Ipad 64GB 3G
View 1 RepliesI always receive this error when I try to use air Video Url resolver from outside my Home network.As far as I understand its meaning, it means that the server is turned off or have some problem.The same Application works fine when I use it in my home network. Do you have any idea, what is going on? What should I do to resolve this issue?
View 1 RepliesI've gotten this message a few times. I'm not doing anything special, just adding more videos, etc. Anyone know what's going on? Trying to avoid a Restore that takes forever.
View 11 RepliesI'm not sure why, but for some reason, I can't send mail from my iPad anymore. It used to work fine. Several changes have happened recently, however. Last week, I activated the 3G for the first time (used to only use WiFi) and turned off the "push" notifications and all that in order to save on use if I was out of WiFi range. I have since turned it all back on but still have the same problem.
Also last week, after I had already activated the 3G, our cable went out and I have cable internet, so we had no WiFi at home. It took 5 days before they came and fixed the cable. I'm 99% sure that I was able to send mail using 3G when the cable was down. Could some sort of setting have changed when they fixed the cable and I need to reset it? I'm not really good with resetting router settings and whatnot.... :-/
Information:
3GS, iPad
iOS 4
Toshiba laptop/ Windows 7
While I was trying to restore my iPad 2, I have encountered an error with code 14. I am not able to open up my iPad 2 now. Help please to resolve this error?
View 5 RepliesIt seems that a ton of people are having this problem and have not found a way to fix it.
Details:IPad IOS 5.1
I tried to transfer my ipad to another computer for synching, during the transfer, the ipad went into restored mode. It was unable to be restored, so I try on the original computer to retored the ipad. It didn't work, keep showing " Unknown Error occurred (1611).
Info:
iPad 2, iOS 5.1
An error has occurred while updating software. Connecting to the server is slow and games etc only run for 60 seconds
Info:iPad, iOS 5.1.1
I just ran the latest updates on my iMac (not done it for a while as I've been away) and now my ipad fails to sync with the error message that:
"Itunes could not backup the ipad because an error occurred"
I don't really want to restore my ipad and lose any settings, etc.
The imac also beachballs when trying to sync which it doesn't normally do. I've tried rebooting the imac, restarting the ipad, etc..
i-pad
version IOS 7.1.2(11d257}
model mc769c/a
I had an issue with the my i tunes and had to change the password. At the same time I updated my software. Now, when I go to use i message I get an error on the screen. ,"an error occurred during activation". The new password works fine on other applications and we are able to order apps ect. I tried rebooting my ipad but it did not work. I am considering doing a network reset but I am concerned I might loose my photos? I cant compete a data backup to a computer because the home laptop in not at home.
Info:
iPad
When I upgraded iOS from 7.1 to 7.1.1, an error orrured. And I used the cable to connect to computer. Also cannot update. Now my iPad cannot be turned on.
Info:
iPad, iOS 7.1
This is on my second connection to my iMac. The error code is 0xE80000001.
Already tried restarting the iPad.
Whenever I attempt to sync I get the message: "Terry's iPad cannot be synced. An error occurred while reading from the device. "I've tried repeatedly, all with that same result. The message seems to occur when it reaches 'Step 4 of 4', 'Determining tracks to sync'. I'm about to give up entirely.
Information:
PC
Windows XP Pro
iPad 3G 64 GB, Quad core 2.66 GHz PC, HTC Touch Pro 2 (Windows Mobile)
I set things up eventually in iTunes, with my iPad connected, and clicked Apply. The aim was to get my apps synced before I update the IOS to 4.2.1. Bur after apparently processing my many apps, I finally got the unhelpful message: "Terry's iPad cannot be synced. An error occurred while reading from the device."
Terry, East Grinstead, UK
Information:
PC
Windows XP Pro
iPad 3G 64 GB, Quad core 2.66 GHz PC, HTC Touch Pro 2 (Windows Mobile)
Ive acquired my ipad from my mum when she bought the new ipad2, im having a problem syncing my itunes with this ipad, i need to do this to delete all the photos and music she has on here as i am running out of disk space. Ive had 2 errors so far, 1 is the ipad cannot be syned. The required file cannot be found. 2 is Internal error device occurred. Is is worth resetting the ipad and erasing all information and settings?
View 1 RepliesGot a used ipad, the user reset it to remove his data. Ipad was signaling that it needed to connect to itunes. Hooked it up to itunes, which wanted to update the software. This failed and put the unit in restore mode. I have followed every procedure on the apple site, no result. Sometimes: iTunes could not connect to this iPhone because an unknown error occurred (0xE8000065) before the 1611 error always followed by: The iPad "iPad" could not be restored. An unknown error occurred (1611).
Installed a clean windows 7 64bit on my computer. Updated it and installed itunes. Same problem. Itunes downloads the software, prepares the ipad for a restore. On the ipad an apple logo with a progress bar appears, but than it stops. Any ideas how to get out of this mess. My next step would be to use another computer, but I don't have one. I'm about ready to send it off to apple for repair, but maybe there are some other tricks to try.
When I go to update my ipad2 from OS4.3 to OS5 I get "Error occurred while backing up this IPAD (-5000). Continue will result in loss of all contents on this IPAD.
View 3 Replies