Not Able To Install Apps Through Apple Configurator 1.1

Jul 15, 2012

Each time I try to install apps through Apple Configurator 1.1 on my iPad 2, it gives an unknown error message and says “install prohibited”. How can I avoid that error message and correct this issue?

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Getting Logs From Apple Configurator / Can't Install In House App

Mar 13, 2012

how to get logs out of the Apple Configurator? I'm evaluating it for deployment of an in house app to 100 ipods. My tests are returning a simple message stating "Can't Install App" It would be nice to see a log of WHY it didn't install.

Info:
Configurator, iOS 5.1

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Silent Install Of MDM Enrollment Fails With Apple Configurator

Apr 27, 2012

We are hoping to use Apple Configurator to do and "Silent" install of our Jamf MDM enrollment profile. There is a great white paper on how to do this but it just is not working. What we are finiding is that the wifi settings profile will install just fine but when both the wifi and enrollment profiled are both installed it errors our. Also, if we manualy connect the wifi and then push the enrollment profile with AC then it installs and enrolls just fine. [code]

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Apple Configurator: Personalize Each IPad So That Only Apps I Select Get Synced Onto Each Device?

Jun 27, 2012

The Apple Configurator page assures that "Apple Configurator can also be used to personalize devices with data and documents for specific users."

I can import apps from the Volume Purchasing Program into Apple Configurator and sync them to new devices. But can I personalize each iPad so that only apps I select get synced onto each device, in a process that is streamlined and tollerable? For example, within the Apple Configurator interface, will I see a list of all my available apps and be able to select each individual app I want synced onto my new device?

Also, when I use the Apple Configurator, will I bypass the whole having to use redemption codes generated by the VPP, in that Apple Configurator will internally monitor how many appls I have remaining and not require me to type in the codes?

Info:
iPad 2, iOS 5

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Leave Personally Installed Apps On A Supervised Device In Apple Configurator?

Apr 30, 2012

We are trying to manage iPads with configurator. We allow users to add apps with their own account, however these apps are deleted when we plug back into configurator for updates. Is there any way to leave the personal stuff alone and still use supervised status in configurator?

Info:
iPad 2, iOS 5.1

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Casper Enrollment Profile Fails To Install With Configurator

May 11, 2012

We use Casper as our MDM for iPads. We use Configurator to set up the devices. The problem occurs when trying to do a silent install of both the wireless and enrollment profiles. The installation always errors (unable to install profile) on the enrollment profile. The wireless installs just fine. I think the problem lies with the speed at which the device picks up an ip address. If it takes to long, the enrollment profile install times out as it is dependent on being connected to the network. Has anyone else experienced this problem or do you have any suggestions for a work around? I have tried to backup a device with the wireless key in the keychain but the backup fails to hold on to that key. I have also tried to backup with the wireless profile installed but the moment I try to install the enrollment profile, the wirelss profile gets removed and then I get the error again.

Info:iPad 2 Wi-Fi

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Apple Configurator Not Accepting ITunes VPP Apple ID Or Password

Mar 13, 2012

Per the directions on the Apple Configurator online help site [URL], I attempted to set my Apple ID in Preferences and it was rejected as having an invalid username or password. When I visit the Apple VPP site, however, the username and password log me in just fine. See image...

Info:
iPad 2, iOS 5.1, Apple Configurator not accepting VP

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Unable To Set Apple ID In Apple Configurator Preferences

Jun 20, 2012

When I try to set my Apple ID and password in preferences under Apple Configurator of my iPad 2, it says invalid username and password. But, I am able to login to Apple VPP site with same ID and password. How can I set up ID and password in ‘Preferences?

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Apple Configurator 1.0 App Not Authorized

Mar 12, 2012

I have begun testing the new Apple Configurator for mass deploying iPads. We currently have another MDM solution in place but we want to try Apple's to see if it's better for us. So I setup a profile and imported a paid app we use on all our iPads. I then imported redemption codes I obtained as part of our VPP program and then authorized the apple ID I originally used to purchase the app in iTunes. I also set this same AppleID in preferences of the Apple Configurator. When i connect an iPad to my mac it starts to go thru the prepare phase but always fails with 'App not authorized' and I can't figure out why. Again I have followed the docs I found and bought the app with a different account than my VPP account uses and used this same account in iTunes and Apple Configurator.

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Import EBooks Via Apple Configurator?

Apr 24, 2012

I've downloaded free apps in iTunes, and imported them into Configurator with no problem. I've added documents to my users in Configurator without problems.But I can't find a way to add the free eBook I've downloaded in iTunes.

iBooks is not a valid App to which to add documents. If I try to import the epub file as I would an ipa, I only get a spinning wheel and the word "importing" forever....

Info:Apple Configurator, Mac OS X (10.7.3)

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Restore IPad 2 With Apple Configurator?

Jun 4, 2012

I have been using Apple configurator to maintain a classroom set of 30 iPads. We just finished our first use in a class where we had to manually download courses and books onto each iPad (these are being loaned out to different classes).While I know configurator is unable to put on iBooks, restoring to a clean backup (with all iBooks and Courses deleted) doesn't get rid of the books and associated data (like highlights). Is there a way to completely wipe the iPad to factory settings? Or does the ibook/iTunes U course data need to be deleted on each device?

Info:iPad 2, iOS 5.1.1

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Apple Configurator VPP - App Not Authorized Error

May 23, 2012

I'm new to using Apple Configurator and VPP licensing for setting up iPads for our business. In a nut shell I had several free apps and a couple VPP apps imported and deployed to several iPads with no problems. Everything seemed to be working great until I went to import some additional apps from my iTunes folder and accidentally re-imported the entire folder. Once the entire folder was import "overriding all the existing apps and VPP apps" I could no longer re-deploy any of the VPP apps to the iPads "I am getting an "app not authorized" error for only the VPP apps. I then tried to remove and re-import all the apps, re-import the VPP licenses, check-in and check-out the iPads, deleted and re-downloaded apps under iTunes, etc. (Just about every troubleshooting combination) with no luck.

Info:
iPad 2, iOS 5.1.1, Apple Configurator

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Restoring Backup In Apple Configurator

Apr 13, 2012

I am trying to restore a backup to a new iPad from an iPad i've set up the way I want from Apple Configurator. When i click Prepare Apple Configurator starts configuring the iPad but stops at "Restoring backup". The iPad seems to have finished restoring when I browse through it but does not jump over to the next step, Supervise. I think something in the restore process went wrong.

Info:
iPad 2, iOS 5.1

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Use Apple Configurator To Delete WiFi Profiles?

May 30, 2012

I am a 17YO IT Support technician for the School I attend, and we have got abvout 250 iPad 2's in storage as we are unable to get them set up for the School Server, then get the iPad to delete the Server Credentials afterwards.

Is it possible to use the Apple Configurator Released on Mac OS X to 'push' profiles and settings, but delete the previous settings before it installs the new ones? Or does it Delete the settings as it is installing the new settings?

Info:iPad 2, iOS 5.0.1, Work Issued iPad

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Apple Configurator: Backing Up And Restoring Data?

Jun 21, 2012

I have the smurf village and while it was loading my niece ran her fingers across the screen and it just stopped and went back to the main screen. I tried to load it up again and it just keeps going back to the main/home screen. Everything else works. Should I reset the game and loose all my progress? Or is there a way to save everything and use the back up off of the cloud. If so, how can I restore the Smurf Village app. off of iCloud? Before I delete it :( me and my niece will be devastated after all the time,money,and work put into this game. Please help !

Info:
iPad 2, iOS 5.1.1

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Apple Configurator Will Not Restore WiFi Settings?

May 23, 2012

We have 120 iPads 1's running iOS 5.1.1, I created an backup from an iPad whos Wifi setting are pre-configured and working.

I then take a backup of that iPad and attempt to restore it to several others. The Wifi setting will not carry over to the other devices.

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Use With Apple Configurator To A Backup System Yet And Tried Restoring?

May 13, 2012

Has anyone else tied the Apple desktop or laptop they configured to use with Apple Configurator to a backup system yet and tried restoring? I have read this Apple KB article, but wanted to know if there are any gotchas or anyone experienced anything else that was detrimental in their backups. It says just to the ~/Library/Application Support/com.apple.configurator directory is important, but this is a departure from the iPhone Configuration Utility where Apple representatives warned us about ever removing that device, because the certificates for signing profiles could never be exported to another system (despite certificate export utilities). I do not know if I should be so worried, so I was curious if anyone else had experience.

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Apple Configurator: Installing IOS And Sequential Numbering?

Apr 4, 2012

I'm in the middle of deploying 300 iPads in a K-12 environment. I'm trying to avoid an MDM solution for now until we know if this pilot program will move forward and scale up. I've got iTunes in 'Activation Only' mode and have been going through the iPads there first. Then I am quitting iTunes and starting Apple Configurator. This probably isn't the best process, but for now I am just 'Prepare'ing and 'Supervise'ing so that I can throw them into groups and export my MAC addresses for our inventory/NAC guy. I mention that, because I am not messing with 'Profiles' yet so those aren't causing these issues. It seems that it if you put the device into Supervision mode it must check the iOS version everytime it 'Prepare's and when it is 'Installing iOS' I can only do one iPad at a time. If I plug another iPad in to prepare it fails on the iOS for the first one.Anyone else find this to be true?It seems that when I set the 'Number sequentially starting at ...' on it works properly for the first 2-3 iPads and the 3rd-4th iPad then gets the previous ones name. I then have been renaming it in the 'Supervise' tab and starting my 'Prepare' again.Anyone else find this to be true? This part is clearly making this process take longer having to double check everytime the app names a device. I understand an MDM solution might make some of this easier, but I'm trying to remain fiscally responsible with this pilot program and not jump into a subscription based program until I know we will continue this. I'm waiting on my 16-port sync-n-charge from Datamation to come in, but I question how useful it will even be to me if I keep having to check device naming and can only 'Prepare' one at a time.

Info:
iPad 2, Apple Configurator

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IPad :: OS 7.1.2 - Change Option In Apple Configurator To Never Update

Dec 9, 2014

How do i change the option in apple configurator to set " update os" to "Never update". When restoring an ipad to a os image (7.1.2 in this case) without updating to 8.1.1. I am using OS Yosemite with lates apple configurator.

Info:
MacBook Pro with Retina display, OS X Yosemite (10.10.1)

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Apple Configurator Cant Delete Metadata From Music And Books On IPad 2

Jun 20, 2012

I have added books and music on my iPad 2 via iBooks and iTunes respectively after creating back up for all files. Even after restoring back up, Apple Configurator cant delete these items from the iPad. Is there any way to fix up this issue with Configurator?

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Apple Configurator Doesn't Set Lock Screen/Home Screen

Mar 25, 2012

I've managed to send a profile from Apple Configurator to an iPad but the Lock Screen picture I set up in Preferences is not getting to the iPad - other aspects of configuration are

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